What makes Gold Planet Casino so much better than all the others?
Gold Planet Casino allows you to view an actual live game in action via Live Gaming, the very latest webcasting technology.
All results are determined from a real game played in an actual casino. Not only can you view the game in motion, but you are assured that these results are not being generated by a computer and are totally authentic.
Now you can visit and play in a real casino any time of the day or night.
Gold Planet Casino provides the very best online gaming experience available today.
Can I visit the casino itself?
While Gold Planet Casino runs our own live gaming tables, these are located in a private, secure, access-controlled facility.
How do I begin playing?
Gold Planet Casino has been designed to be as efficient and simple as possible for our members and has been implemented as a secure web-based gaming facility. No programs need be downloaded and installed directly.
Java applets are your interface to Gold Planet Casino, and will download automatically when you select a game.
To begin playing, all you need to do is register as a user and go directly to the game you wish to play. The first time you reference that page will take one to several minutes to be loaded (depending on your connection speed). All subsequent visits will be very fast however because everything has been previously downloaded (cached).
What is a fun member account and how do I register?
To login to the casino system to play for fun you will need to register and choose a username and password.
You may register by completing and submitting the registration form provided on our Web site. You will be sent an email on how to activate your account. Once you have logged on using your username and password you may play all of the casino games - but the winnings and losses will be for fun only until you choose to become a financial member. You can top up your fun tokens as many times as you want when you login as a non financial member. These credits are not real.
What is a financial member and how do I become one?
A financial member account deals with real money. It is to be treated very seriously, similar to a bank account or your credit card account. If you know other users such as your children may use your computer it is best NOT to check the "Remember Password " option provided by browsers.
To become a financial member you must register your details by filling out the registration form provided on this website. If you are already a fun member, you can upgrade to financial membership.
Once you have deposited money you become a fully-fledged financial member and are able to take advantage of all the various services, promotions and bonuses offered by Gold Planet Casino.
On what Computer systems does Gold Planet Casino operate?
Gold Planet Casino should work fine on every recent web browser available. However, Gold Planet Casino has been optimized for Microsoft Internet Explorer 5 and 6. The minimum requirements apart from the internet browser is as follows: Pentium II 350 MHz processor, 32 MB RAM, 56 KBPS modem and 5 MB free hard drive space. Java is required.
Is the username and password case sensitive?
YES. Both usernames and passwords are case-sensitive.
for example: "winwinwin" is different to "WinWinWin" , so you must always use the same values entered when registering.
Message says 'Your username / password pair is incorrect'.
This occurs when a username and/or password is typed incorrectly. Check your username and password then click on Login again. Check that CAPS-LOCK is not turned on. Usernames and Passwords are case-sensitive.
Why do I get the error message "You have been denied access"?
Your account will be automatically locked if you enter the wrong password three times in a session. This system has been put in place as a security measure so as to prevent someone from trying to access your account by guessing your password. If you forgot your password you can use the password reminder page to have it emailed to you.
How does each game work?
Information about each game can be found by going into the Game Guide page and clicking on the instructions for the game you wish to play.
What are the minimum and maximum bets on each game?
The minimum and maximum bets are dependant upon the individual table that you choose to play on. These amounts are determined by the actual casino where the game is being webcast from.
How do I withdraw funds?
You can withdraw your winnings by approaching the cashier desk at the club where your account is held.
The cashier will then electronically withdraw the credits from your account, pay you your winnings. Note: For security reasons, Clubs carry limited cash. Large amounts may be required to be paid to you via bank transfer, from our Head office.
For further information about payments, go to the Payment Information page.
How do I deposit funds so I can play for "real"?
You can fund your account by paying the cashier at your club. The cashier will electronically credit your account.
Your account will be held at the same club at which you make your first deposit. All subsequent physical financial transactions must be performed at the same club.
For further information about deposits, go to the Payment Information page.
How do I get my free credits for fun?
"Fun" members can top-up "fun" credits anytime via the cashiers page.
When I play for free, can I get more credits after losing what I started with?
You may obtain more "fun" credits by going to the My Account section and clicking on the "Top up fun tokens" link.
How do I know that your games are fair?
Live Gaming games at Gold Planet Casino have results that come from REAL tables in a REAL Casino. You can see the game happening with the Live video.
Non-Live game results are generated by an advanced Random-Number-Generator. The results are unpredicatable.
How do I know that my money is safe?
Our withdrawal and deposit system ensure that only authorised members with valid accounts are able to access funds in their accounts. Data transferred acrooss the internet is secure using asymmetric, 128-bit encryption.